Responsible Gaming

Gambling involves risk and outcomes are determined by chance. There is no guaranteed way to win, and past results do not predict future results. A game that has not produced a win is not necessarily more likely to pay out, and a previous win does not make another win more likely. Avoid chasing losses or increasing your stakes in an attempt to recover money.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, not an investment. Only gamble with money you can afford to lose after essential costs such as housing, bills, food and other commitments have been covered. Never use borrowed money or funds set aside for important expenses.

Practical safer-gambling habits

• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep track of your deposits, bets and overall spending.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not try to win back money you have lost.
• Balance gambling with work, family, social activities and other interests.
• Do not regard gambling as a source of income or a solution to financial difficulties.
• Ask someone you trust to help you stay accountable if you find it difficult to follow your limits.

It can help to discuss your approach to gambling with people you trust. Keeping gambling secret, hiding transactions or feeling pressure to continue may indicate that it is time to pause and seek support.

Account controls can help you manage your play. Depending on the features available to you, you may be able to set deposit, loss, spending or session limits, take a time-out or request a longer break from gambling. These tools support your decisions, but they work best when you choose limits before playing and respect them consistently.

Choosing a limit

1. Review your personal budget, including regular income, essential expenses and other financial commitments.
2. Choose an amount and playing period that you can afford without affecting everyday needs.
3. Set the limit through the relevant account or safer-gambling settings where available.
4. Check that the limit is active and understand whether it applies to deposits, wagers, losses or playing time.
5. Do not attempt to work around a limit by opening another account or using another person’s account.

Some controls may take effect immediately, while others may apply after a processing or cooling-off period. The operation of each feature may depend on the account, product and applicable requirements. Read the information shown when selecting a control and use the available support channel if you are unsure how it works.

Taking a break or closing your account

If gambling is becoming difficult to control, consider taking a time-out or requesting account closure. A break should be treated seriously. Do not create another account, use another person’s account or seek access through a different service during that period. Account closure or self-exclusion may be available through the relevant account process. If you ask to stop gambling, support staff may provide information about available options and the steps needed to protect your decision.

Gambling harm can affect anyone, regardless of age, income or experience. It may involve financial difficulty, stress, conflict, sleep problems, reduced concentration or changes in relationships. Some people experience harm gradually, while others notice a sudden change in their behaviour. Recognising a concern early can make it easier to take action.

You may need to pause and seek help if you

• Spend more time or money gambling than you planned.
• Repeatedly try to recover losses by placing larger or more frequent bets.
• Borrow money, sell possessions or miss payments because of gambling.
• Feel restless, irritable or anxious when you try to reduce or stop.
• Think about gambling during work, study, family time or other important activities.
• Hide your gambling, transactions or losses from people close to you.
• Argue with family or friends about gambling.
• Gamble to escape sadness, stress, loneliness or other difficult feelings.
• Break limits that you set for yourself.
• Feel regret, shame or a loss of control after playing.

You do not need to wait for a serious problem before asking for help. A pause, a conversation with someone you trust or professional advice can be useful at any stage. If gambling is affecting another person in your household, you can also seek support for yourself and ask about options for protecting shared finances and wellbeing.

If you are concerned now

Stop gambling and avoid making decisions about further deposits or bets while you feel distressed. Review your account controls and consider requesting a time-out, self-exclusion or account closure. Speak with a qualified gambling-support service or a health professional in Australia for confidential guidance. If gambling has created urgent financial, relationship or mental-health concerns, seek appropriate professional assistance as soon as possible.

Responsible gaming is a shared responsibility. Limitless Casino aims to provide clear information about safer gambling and to make relevant account controls and support pathways available where applicable. We may monitor account activity for signs that a player could be experiencing difficulty and may contact a player, apply account restrictions or take other appropriate steps in line with applicable requirements and our terms.

We cannot guarantee that any tool will prevent gambling harm, and no system can replace personal judgement or professional support. Account holders are responsible for keeping login information private, using their own account and following the limits they set. Never allow another person to gamble through your account, and do not gamble on behalf of someone else.

Age and vulnerable people

Gambling is only for people who meet the applicable minimum age and eligibility requirements. Do not allow children or other unauthorised people to access your account or gambling devices. Use strong, private login details and consider device controls where appropriate. If you believe a minor or vulnerable person may be accessing gambling services, secure the account and seek suitable advice.

Getting further information

For help with limits, time-outs, self-exclusion or account closure, use the support options made available through the website. For independent assistance, contact an Australian gambling-help service, counsellor, financial counsellor or health professional. These services can help you understand your gambling, plan practical changes and consider support for affected family members.

In an immediate emergency or if you believe someone is at risk of harm, contact emergency services in Australia. The information on this page is general information only and is not financial, medical or legal advice. Requirements, tools and support arrangements may change, so review the current information provided with your account and seek independent advice where appropriate.