Privacy Policy

The information handled by an online casino can vary depending on how you use the website, the services you request and the checks that must be completed. Limitless Casino may collect information that you provide directly, information generated when you use the website and information received from service providers involved in operating the platform.

Account and identity information

This may include your name, date of birth, contact details, login details, account preferences and other information needed to create and manage an account. We may also handle information about your responsible gaming preferences, account activity and communications with our support team.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This can include identity documents, proof of address, information about the source of funds where appropriate, and records of checks completed on an account. Verification information is handled for account security, anti-fraud procedures and compliance with applicable obligations.

Payment and transaction records

We may collect records about deposits, withdrawals, gameplay-related transactions, payment methods, transaction amounts and the status of payments. Payment service providers may handle payment details on our behalf. We generally receive information needed to confirm and administer a transaction rather than unrestricted access to full payment credentials.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, website activity, approximate location, access times and referral information. We may also record information about errors, performance and interactions with website features.

Communications

If you contact us, we may keep a record of your enquiry, the information you provide and our response. These records help us investigate questions, resolve disputes, improve support and maintain an appropriate record of account-related communications.

We use personal information only for appropriate business, service, security and compliance purposes. The main reasons for handling information include providing the website and managing player accounts, processing requested transactions, and responding to questions or support requests.

• To create, maintain and administer player accounts.
• To provide access to website features and account services.
• To process deposits, withdrawals and other account transactions.
• To verify identity, age, account ownership and relevant account information.
• To detect, prevent and investigate fraud, money laundering, abuse, collusion, security incidents and other prohibited activity.
• To protect the website, players, payment processes and our business systems.
• To provide customer support and communicate about accounts, transactions, security or service changes.
• To understand website use, monitor performance and improve functionality, content and user experience.
• To meet legal, regulatory, tax, accounting, dispute-resolution and responsible gambling obligations that apply to the service.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Where information is used for marketing, you can choose not to receive promotional communications. Messages may include an unsubscribe option, or you can contact us using the details in the privacy requests section below. Choosing not to receive marketing does not prevent us from sending important service, security or account messages.

We may combine information from different sources where this is reasonably necessary for the purposes described in this policy. For example, account information may be considered together with transaction records, verification results and technical data to protect an account and operate the service.

Personal information may be shared with carefully selected service providers that help operate the website and provide services. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, website hosting, customer support, communications, analytics, security and professional services. They should receive information only to the extent reasonably needed for their role and may be required to protect it.

Information may also be disclosed where reasonably necessary to comply with a legal requirement, respond to a valid request from an authorised body, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce website terms, or manage a business transaction. We do not sell personal information as a general business practice.

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures can include access controls, authentication procedures, monitoring, secure systems and staff or provider requirements. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also use strong passwords, keep login details private and notify support if they suspect unauthorised account activity.

Information may be stored or processed by service providers in Australia or other countries, depending on the systems used to operate the website. Where information is handled across borders, reasonable steps should be taken to support appropriate protection and confidentiality.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, de-identified or destroyed, subject to technical, legal and operational requirements.

Limitless Casino may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that help a website remember information, recognise a session and understand how features are used. They may support essential account and security functions, remember preferences, measure website performance and help us improve content and services.

Some cookies may be provided by service providers that support analytics, security, communications or other website functions. Cookies may be session-based and expire when you close your browser, or they may remain for a longer period to remember settings or activity. The availability and purpose of cookies can change as the website and its services develop.

You can manage, restrict or delete cookies through your browser settings. Blocking some cookies may affect the availability, security or functionality of parts of the website, including features that require an active account session. Your browser may also provide controls for notification, storage and deletion of website data.

Your data rights

Depending on the circumstances and the requirements that apply, you may have rights to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of your information, and withdraw consent to marketing. You may also be able to raise a concern about how your information has been handled.

To exercise these rights or make a privacy request, contact support@limitlesscasino.best. Please provide enough information for us to understand your request and locate the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

We will consider and respond to requests within a reasonable time. Some requests may be limited or declined where information must be retained, disclosure could affect another person, the request could compromise security or fraud controls, or another lawful reason applies. If information cannot be deleted immediately, we may restrict its use where appropriate and retain it for the required period.

Changes to this policy

This Privacy Policy may be updated when our services, technology, privacy practices or legal obligations change. The latest version will be made available on the website. Players should review this page from time to time. Where a change is material, we may provide additional notice through the website or by an appropriate account communication.

If you have questions about this Privacy Policy or how your information is handled, please contact support@limitlesscasino.best.